» Inbound Call Center Solutions
» Outbound Call Center Solutions
» Seminar / Event Registration
» Off-Site Receptionist
» Live Website Support
» Appointment Scheduling / Confirmation
» Take Orders - Round the Clock
» Administer Customer Surveys
» Data Entry
» Dedicated Designers & Developers
»
 
 
If you run a small to medium business, your time is better spent managing current clients then worrying about acquiring new leads and new clientele.

Allow our telemarketing center expertise be another medium to get information about your business to your prospective clientele.

We have the best technology solutions that enable seamless transfer of calls and enable high quality of synchronous customer contact.
 
Quality-of-service parameters such as average speed to answer, calls offered, abandon rate and agent occupancy, developed in close conjunction with our clients-help us in assessing performance, and, consequently, in enhancing customer satisfaction.

We ensure that the end customer receives a crisp and accurate response that meets the highest standards of style, tone, spelling and grammar. We continuously track and compile customer feedback- both positive and negative, using various online and offline tracking tools.

A complete analysis of feedback is performed & presented on a periodic basis (monthly / quarterly, based on client requirements). This helps our clients better understand their position in the competitive market place.
     
  © 2007 ESP Interactive Solutions, Inc.  |  Designed by Contact Us   |   Site Map   |   Feedback